FAQ
Common questions about data security, AI accuracy, quota, and devices.
Product and how it works
Medisa records the consultation, transcribes it, and turns it into a SOAP draft ready for your review. What it takes over is the typing and structuring — the clinical judgement stays entirely with the doctor.
Accuracy follows audio quality and how clearly the conversation runs. A noisy room, a distant microphone, or people talking over each other will all reduce it.
That is why a Medisa draft is always material for review, never a final document. Each SOAP point carries a citation back to the part of the transcript it came from, so you can check quickly whether the AI heard it right.
No. Medisa documents what was said during the consultation. It does not diagnose, does not recommend treatment, and does not replace clinical judgement. Even detected ICD-10 codes are suggestions you need to verify.
No. Patients are the subject of the medical record, not users of the app. Patient data is managed by the treating doctor.
Recordings and data
Yes. Audio is kept so you can replay it and verify the transcript — that is also what makes a Medisa note traceable. Audio that is no longer needed is cleaned up automatically.
Recordings are written to device storage first and saved automatically every 30 seconds while recording runs. If the connection drops, the recording is safe and uploads itself once the device is back online. If the app closes unexpectedly, the last saved segment is still on the device.
Yes, both in transit and at rest. Different categories of data — medical records, patient identities, payment details — use different encryption keys, so one problem does not open everything.
Only a digital fingerprint (hash) of the medical record, never its contents. Its purpose is to prove the note was not quietly altered after it was written. Record contents and patient identities never reach a public network.
No. Data is not sold to third parties. It is disclosed only with valid consent, for integrations you yourself initiate, or where the law requires it.
For as long as the service requires and as long as Indonesian medical-record retention rules require. A request to delete personal data is still subject to those retention obligations.
On an individual account, only you. Inside a clinic organization, access follows that clinic's roles and settings — see Organization Feature.
Languages
The app interface is available in several languages, and the list is managed by the Medisa team so it can grow without an app update. This documentation itself is available in English, Bahasa Indonesia, 中文, and Bahasa Melayu.
The spoken language is detected automatically, and the transcript always follows the language of the conversation — it is never translated or overwritten. Only the SOAP content can be translated.
Translations are AI-generated and labelled as such in the app. For legal or claims purposes, use the original language version.
Quota and subscription
Quota is counted from the duration of processed audio and resets at the start of each subscription period. Re-sending the same recording after a connection problem does not consume quota twice.
You are notified as usage approaches the limit. After that you can add recording hours or move up a plan.
The annual plan is paid up front for 12 months at the price of 11. Quota is still counted monthly rather than pooled across the year.
You can stop renewing at any time. Payments already made are essentially final, however — refunds are only considered under specific technical conditions such as a service failure on Medisa's side. The full terms are in the Terms of Service.
The price you lock in when you subscribe stays yours for as long as the subscription runs, even if the price for new customers goes up.
Devices and integrations
A browser on your computer, the Android app from Google Play, and the PWA installed on an iPhone. A standalone desktop app is coming soon. One account works across several devices at once — see How to Access Medisa.
No. The extension only displays existing sessions and SOAP notes and helps move them into a hospital system. Recording always happens in the main app.
No. Submitting to SATU SEHAT is an optional feature for outpatient consultations and requires your facility's own official credentials.
Yes, through the developer API — with API key authentication, webhooks, and usage metering. The technical documentation and credentials are not published on this site; they go directly to institutions that have agreed to the integration. Talk to the Medisa team to get started.
Didn't find your answer?
Contact the Medisa team. For unfamiliar terms, see the Glossary.